FAQ

What types of products do you offer?

Royal Edge Customs specializes in high-quality handcrafted items, including exquisite brass stamps for leather crafting and authentic Damascus swords. Our products are designed for both functionality and artistry, appealing to collectors and enthusiasts alike.

How are your products made?

Our products are handcrafted using premium materials, ensuring that each item reflects intricate designs and superior craftsmanship. The production process involves skilled artisans who pay attention to detail, resulting in unique and durable items.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How long does shipping take?

All orders are processed and shipped within 2–5 business days. Delivery times may vary based on your location and order size. Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Do you offer international shipping?

Currently, we offer shipping across the United States. For international shipping options, please contact us directly to inquire about potential arrangements.

What should I do if my item arrives damaged?

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately to evaluate the issue and facilitate a resolution.

Can I exchange an item?

The fastest way to ensure you receive the desired item is to return the original product. Once the return is accepted, you can make a separate purchase for the new item.

Are there any items that cannot be returned?

Certain items are non-returnable, including custom products, perishable goods, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.